Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Lala’s Custom Crafts! Please review the following shipping information before placing your order.

Processing Times

Most products are handmade, made-to-order, or customized specifically for you.

Unless otherwise stated in the product listing, our standard processing time is:

7–10 business days

Business days do not include weekends or holidays.

Processing time begins after payment has been successfully received and, when applicable, after all customization information has been provided.

Please note that processing time is separate from shipping time.

Ready-to-Ship Items

Items marked Ready to Ship may ship sooner than our standard processing time.

Estimated processing times will be listed in the individual product description when applicable.

Custom and Personalized Orders

Custom and personalized orders may require additional processing time depending on the design, materials, customization requested, or current order volume.

Customers are responsible for providing accurate personalization information when placing an order.

Delays caused by missing or incomplete customization information may extend the processing time.

Shipping Rates

Shipping charges are calculated or displayed during checkout based on the products in your order and the available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Shipping Carriers

Orders may be shipped using carriers such as:

• USPS
• UPS
• Other appropriate shipping carriers as needed

The shipping carrier used may vary depending on package size, weight, destination, and shipping service selected.

Estimated Delivery Times

Once your order has been shipped, delivery time will depend on the carrier and shipping service.

Any estimated delivery dates provided at checkout or by the shipping carrier are estimates only and are not guaranteed by Lala’s Custom Crafts.

Carrier delays caused by weather, holidays, high shipping volume, transportation disruptions, or other circumstances outside our control may occur.

Tracking Information

When tracking is available, tracking information will be sent to the email address or contact information provided with your order.

Please allow time for the carrier to scan and update tracking information after receiving your package.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order.

If you notice an error in your address, contact us as soon as possible.

Once an order has shipped, we may not be able to change the delivery address.

Lala’s Custom Crafts is not responsible for packages that are delayed, lost, or delivered incorrectly because of an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect address.

Returned Packages

If a package is returned to Lala’s Custom Crafts because of:

• An incorrect or incomplete address
• An unclaimed package
• Refusal of delivery
• Other circumstances caused by the recipient

the customer may be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable except where required by law or when the error was made by Lala’s Custom Crafts.

Lost Packages

If tracking shows that a package has not been delivered and appears to be lost in transit, please contact us so we can help determine the next steps.

In some situations, a claim may need to be filed with the shipping carrier.

Please understand that once a package has been accepted by the shipping carrier, certain delivery issues are outside the direct control of Lala’s Custom Crafts.

Packages Marked Delivered

If tracking shows your package as Delivered but you cannot locate it, please:

• Check around your property and any secure delivery locations.
• Check with household members or neighbors.
• Allow up to 24–48 hours, as carriers occasionally mark packages delivered before the package physically arrives.
• Contact the shipping carrier if the package still cannot be located.

Lala’s Custom Crafts is not responsible for theft or loss that occurs after a package has been confirmed as delivered to the address provided by the customer.

Damaged Orders

If your item arrives damaged, please contact us within 3 days of delivery.

Please provide your order number along with clear photographs of:

• The damaged item
• The shipping box or mailer
• Any visible damage to the packaging

Please keep the damaged product and all packaging until the issue has been reviewed.

Damaged orders will be handled according to our Returns, Refunds & Exchanges Policy.

Digital Products

Digital products do not require shipping.

Digital files will be delivered electronically according to the instructions provided in the product listing or order confirmation.

Local Pickup

If local pickup is offered, availability and pickup instructions will be displayed at checkout or provided after your order is ready.

Please do not arrive for pickup until you have received confirmation that your order is complete and ready.

Holiday and High-Volume Periods

Processing and shipping times may be longer during holidays, sales, promotions, product launches, or periods of unusually high order volume.

We appreciate your patience while we make your order with the care it deserves.

Contact Us

If you have questions about the shipping status of your order, please contact:

Lala’s Custom Crafts
Website: lalascustomcrafts.com
Email: Helena@lalascustomcrafts.com